Role-based access
Shape permissions around functions, responsibilities, teams and client relationships so users see what is relevant to their work.
Security and trust
Sensitive work deserves thoughtful protection.
ServiceLink is designed around clear access, accountable activity and responsible handling of the information care organisations rely on.
Built into the experience
Trust is a product feature.
Our approach starts with giving the right person the right access for the right reason.
Clear accountability
Authorship, timestamps, comments and approval flows help important activity remain understandable and reviewable.
Protected authentication
Secure sign-in flows, password recovery and one-time passcode verification support responsible access.
Scoped information
Access can be aligned to assigned clients, teams, positions and organisational responsibilities.
Privacy-aware workflows
Sensitive client and employment information remains connected to clear permission boundaries.
Responsible operations
We approach platform operations, change and support with care for availability, integrity and confidentiality.
Governance with clarity
Flexible controls, without the mystery.
ServiceLink's permission model is designed to reflect how service organisations actually work, from support workers assigned to specific clients through to team managers, HR, IT and executive leadership.
01
Function-level permissions
Control view, create, update, delete and approval responsibilities.
02
Scope-aware access
Align access with assigned clients, teams and reporting structures.
03
Adaptable over time
Add and evolve permission settings as your operating model changes.
Security conversations welcome
Have a question about trust or governance?
Talk to us about your requirements and how ServiceLink can support them.