Visual service scheduling
Coordinate clients, support workers and time across a clear operational timeline.
Platform features
Everything your service organisation needs. Beautifully linked.
ServiceLink replaces scattered systems and disconnected spreadsheets with one clear operating environment.
360°client and staff view
1connected source of truth
Role-firstpermission model
Liveoperational visibility
Inside ServiceLink
See the work clearly, from every angle.
Real ServiceLink screens bring clients, delivery, risk and workforce governance into one consistent workspace.
Delivery
Connected client profiles
Keep services, notes, relationships and activity together.
Client map view
Understand the geographic picture and plan around your community.
Incident oversight
Review status, severity, comments and follow-up in one accountable view.
Flexible staff permissions
Shape access around each role, responsibility and relationship.
A clear home for every team member
Find staff, roles, teams and contact context quickly as the organisation grows.
Support worker app
Support worker app features
01Assigned shifts
02Client directory
03Client profile
04Native handoff
05Case notes and attachments
06Offline queue
07Notifications
08Secure access
09Leave and payslips
10Organisation switching
A mobile workspace for support workers on the move.
The ServiceLink support worker app brings the field experience closer to the work: shift context, client profiles, quick contact actions, important notes, secure access and mobile self-service areas.
Show upcoming shift work with client, service, time, address, status and clock status from the connected web app.
Browse role-scoped clients with profile photos, active status, phone, email and address details.
Open the person's profile, legal name, suburb, address, important notes and recent assigned services.
Launch phone, email and map apps directly from ServiceLink so the next action is one tap away.
Create mobile case notes with attachment support and keep updates tied to the right client and service context.
Queue mobile updates locally and sync them when connectivity returns, with cached entries for practical field use.
Register devices for push notifications and open relevant shifts, services or notification pages from the app.
Use HTTPS tenant setup, secure session storage, app PIN and biometric unlock where supported.
Give staff mobile access to leave and payslip areas through the same app navigation.
Refresh the session, sign out or change organisation from the native app shell.
Clients and care
Know the person. See the whole story.
Connect every relationship, service and important moment around each client. Teams get the context they need without losing sight of privacy or accountability.
One complete view of contacts, next of kin, relationships and service context.
A chronological view of visits, updates, approvals and conversations.
Create, review and discuss notes with clear authorship and timestamps.
Record, comment, review and approve incidents in one accountable workflow.
Connect services and plan items to the client's delivery record.
Keep important attachments organised and available to approved users.
Track account activity and invoices alongside service delivery.
Securely collect approved updates from outside contributors.
People and workforce
Give great teams room to do great work.
Bring staff information, competencies, employment records and permissions into a shared system that adapts to each role.
Contact details, employment context, assigned clients and activity together.
Record capabilities and connect them to services and assignments.
See meetings, onboarding and client-related events in one place.
Manage employment files and document requirements with confidence.
Reflect your organisation structure and reporting relationships.
Grant access by role, team, client scope and function.
Control access and availability from the staff record.
Shape how different roles interact with ServiceLink across desktop and mobile.
Delivery and operations
Keep the moving parts in sync.
Plan services, coordinate resources and respond quickly with live operational context at your fingertips.
Coordinate client services, staff availability and delivery times.
Configure service types, competencies and charges.
Track requests, suppliers, attachments and conversations.
Record assets, custom details, photos, files and tracking history.
Keep suppliers and operational contacts close to the work.
Understand team structure and performance from one system.
See the work that needs attention without searching for it.
Keep decisions and discussion beside the relevant record.
Finance and payroll settings
Connect delivery to the numbers.
Give operational and finance teams a consistent view of services, accounts and workforce rules.
Track transactions and export account statements.
Keep billing records tied to the client and service context.
Configure award structures for your workforce.
Model rules that reflect working arrangements.
Configure penalties in a clear, reusable structure.
Manage allowance types across your workforce.
Keep superannuation settings organised.
Model the workforce structures your organisation uses.
See it in context
The best feature is how it all works together.
Book a private walkthrough shaped around your organisation, team and goals.